FAQs

Q1: How long does shipping take?
A: Orders are processed within 2–5 business days. Shipping times depend on your location:
United States: 10–20 business days
Europe: 12–25 business days
Canada & Australia: 12–30 business days
Other countries: 15–35 business days

Delivery times may vary due to customs, local postal services, or unforeseen delays
Once your order ships, you will receive a tracking number via email.

Q2: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your location and the products ordered. Some items may qualify for free shipping, check the product page for details.

Q3: Can I track my order?
A: Yes! After your order ships, you will receive a tracking number via email so you can follow your package’s journey.

Q4: What if my package is lost or delayed?
A: Occasionally, delays can happen due to customs inspections or unforeseen events. If your package hasn’t arrived within the estimated delivery time, contact our support team and we will help resolve it.

Q5: Can I return a product?
A: Yes! Please refer to our Returns & Exchanges Policy for instructions. Products must be returned in their original condition within the stated return window.

Q6: Do you offer refunds?
A: Refunds are issued according to our Returns & Exchanges Policy once we receive and inspect the returned item.

Q7: Can I change or cancel my order?
A: Orders can only be changed or canceled within 2 business days of purchase. After that, we cannot guarantee changes due to processing and shipping schedules.

Q8: Do you ship internationally?
A: Yes! We ship worldwide. Delivery times and shipping costs vary depending on your country.

Q9: How do I contact customer support?
A: You can reach our support team via Contact Us page or by emailing apexrizeathletics@gmail.com.